Episode 14: Never Do This Or You'll Lose Your Customer?

Aimed at shop owners who approve designs with customers. Hope explains why she does not send clients an on-screen digitized rendering and instead tests the design on scrap fabric, fixes the file, photographs the real stitch-out and gets written approval before production. She also weighs deposits against full payment upfront, and makes the case for recording thread, stabilizer, needle and placement details so reorders go smoothly.