By Accessing DigitEMB Website, You Agree To Comply And Adhere To The Following Terms And Conditions Of Using This Website.
Last updated: 21 October 2026. This revision adds who operates DigitEMB, the governing law, and links to our separate Refund Policy and Shipping Policy.
Who We Are
DigitEMB is operated by DIGITEMB LLC, a company registered in the State of Texas, United States of America, registered business number 0804557711. Our business address is 9138 Lefferts Blvd, Richmond Hill, NY 11418, USA. You can reach us at support@digitemb.com or +1 (347) 560-0991, Monday to Friday, 9 AM to 6 PM Central.
Website Disclaimers
All information and materials contained in this website, including but not limited to text, visuals, links and the services mentioned on the “As is” and “As Available” basis. We do not claim that everything on this website and its contents are or will be completely accurate or undisruptive and/or that is 100 percent secure and error-free. By using this website, you expressly agree that your use of the DigitEMB website is solely at your own risk.
Services
Due to the customized of our services, it is necessary to review your artwork (embroidery digitizing or vectorization services) that includes but not limited to checking its spelling, colors, print quality, and placement. You are obligated to review all the designs and check for errors of any kind prior to the production process. The first sew-out or test of the vectorized artwork should be completed after the digitizing or vectorization process and before production. Please Review with Care. DigitEMB shall not be responsible for any damages, inconsistencies and/or inaccuracies to the garment or vectorized file. The National Logos is also subjected to license or permission from the customers. DigitEMB shall not be held accountable for any misuse of any logo, vectorize and/or digitized design.
Modification
Any and/or all the information contained in this website is subjected to change from time to time, without giving you any prior notice before or after the implementation.
Payment Terms
The invoice/bill is generated when the ordered service is placed on our platform, you would have the option of making the payment forthwith or make the payment once the ordered service has been completed and delivered. Your orders will be invoiced according to the price quoted or the consented price decided prior to the billing process. Furthermore, special prices are applicable to higher volume-based orders. We accept Visa, MasterCard, Amex, Discover debit/credit cards as well as PayPal for making payments. For more details, visit the Payment Section or get in touch with us right away at support@digitemb.com
Limitation of Liability
DigitEMB always strives to ensure that the services provided on its website is accurate and delivered on time. However, the final responsibility lies with the customer/buyer. DigitEMB will not be liable for any such resulting issues and/or problems (of any kind) arising out, delay and/or inaccuracy.
Free Order Policy
– User must have business e-mail.
– User have to verify the business.
– User must provide social proof for business
Text Messages (SMS)
By opting in, you agree to receive information messages from Digitemb Inc (DigitEMB), such as order updates and replies from our support team. Message frequency varies. Message and data rates may apply. For help, reply HELP or email support@digitemb.com. You can opt out at any time by replying STOP. Consent to receive text messages is not a condition of any purchase. Full details are in our SMS Programme Terms and Privacy Policy.
Copyright
All the digitize and vectorize artwork at DigitEMB that includes but not limited to the designs, images, layout, themes text, and/or other graphics hosted are exclusively owned by and/or licensed to DigitEMB. Reproduction, redistribution, and/or selling, in part(s) or in its entirety is strictly prohibited.
Refunds, Revisions and Returns
Digital files (embroidery digitizing and vector artwork): simple revisions are free; if a file does not run as quoted and a revision cannot put it right, tell us within 7 days of delivery and we review it for a refund of that design. Custom patches and stickers are made to your approved proof: defective, damaged or wrong items reported within 30 days of receipt with photos are replaced or refunded; correct custom items cannot be returned or exchanged. The full rules are in our Refund Policy.
Shipping and Delivery
Digitized and vectorized files are delivered electronically: emailed to the address on your order and available in your DigitEMB account. Custom patches and stickers are produced after you approve the proof and shipped to the address on your order; production times and shipping charges are shown in your quote and explained in our Shipping Policy.
Governing Law and Disputes
These Terms, and every order placed with DigitEMB, are governed by the laws of the State of Texas and the federal laws of the United States of America, without regard to conflict-of-law rules. Any dispute that we cannot settle with you directly will be heard by the state or federal courts located in the State of Texas, and you and we each agree to their jurisdiction. If you buy from us as a consumer, you keep any protection that the mandatory law of your own country or state gives you. Please write to support@digitemb.com first so that we can put things right.